Frequently Asked Questions

Orders

How do I place an order?

Simply browse our collections, choose the item you want (such as women’s jeans, leggings, tops, or skirts), select your size and quantity, and click Add to Cart. Then proceed to checkout to complete your purchase securely.

Can I cancel or modify my order?

If you need to cancel or change your order, please contact us as soon as possible. We can modify or cancel orders before they are processed for shipping.

How can I check my order status?

Once your order has been shipped, you will receive an email containing your tracking number so you can monitor your delivery.

Shipping

Where do you ship?

Currently, Elitee ships only within the United States.

How long does shipping take?

  • Handling Time: 1–3 business days

  • Transit Time: 7–12 business days

How much does shipping cost?

We charge a flat shipping fee of $4.99 for orders within the United States.

What is the order cut-off time?

Orders placed before 5:00 PM (EST) are processed the same business day. Orders placed after this time will be processed the next business day.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery, as long as the item is unused, unworn, and in its original packaging with tags attached.

How do I request a return?

To start a return, please contact our customer support team with your order number and reason for return.

How long do refunds take?

Once we receive and inspect the returned item, refunds are processed to the original payment method within 5–10 business days.

Products

What products do you sell?

Our store offers stylish and comfortable fashion items including:

  • Women’s jeans

  • Leggings

  • Short sleeve shirts and tops

  • Long skirts and casual fashion pieces

How do I choose the correct size?

Each product page includes size information to help you choose the best fit. If you need assistance, feel free to contact our support team.

Will the product look exactly like the pictures?

We do our best to display product images accurately. However, slight variations in color may occur depending on your device screen settings.

Payments & Security

Is my payment information secure?

Yes. Our website uses secure checkout technology and trusted payment providers to ensure your personal and payment information is protected.

What payment methods do you accept?

We accept common online payment methods available at checkout, including major credit and debit cards.

Contact Information

  • Email: info@elitee.us
  • Phone: +1 319-441-0462
  • Address: 6 W Front St, Apt A4, Red Bank, NJ 07701, United States