Frequently Asked Questions
1. Where does Elitee ship?
Elitee currently ships orders within the United States. We do not currently offer international shipping.
2. How long does shipping take?
Orders are generally processed within 1–3 business days, Monday through Friday, excluding major holidays. Delivery usually takes 4-7 business days after processing.
3. How much does shipping cost?
$4.99 shipping fee applies to orders shipped within the United States. The shipping charge is shown during checkout before you complete your purchase.
4. When will I receive my tracking information?
Once your order has shipped, we will send tracking information to the email address provided with your order. You can use the tracking number to follow your package’s progress.
5. Can I return an item?
Yes. Eligible items can be returned within 30 days of delivery. Items must be new, unused, and in their original condition and packaging. Proof of purchase may also be required.
6. Do you offer free returns?
Yes. Elitee provides a free return label for eligible returns. The label can be downloaded and printed for your return. We do not charge a restocking fee.
7. How long does a refund take?
After an eligible return has been received and approved, the refund will be issued to the original payment method. Please allow up to 10 days for refund processing.
8. Do you offer exchanges?
Yes. Elitee accepts exchanges for eligible items. Please contact us or follow the return instructions before sending an item back so we can assist you with the exchange process.
Contact Information
- Store Name: Elitee
- Email: info@elitee.us
- Phone: +1 319-441-0462
- Address: 6 W Front St, Apt A4, Red Bank, NJ 07701, United States