Refund And Returns Policy

Elitee, we want you to feel confident when shopping with us. If you’re not satisfied with your purchase or there is a problem with your order, you may request a return within 30 days of delivery.

We accept returns for both defective and non-defective products, as long as the item meets the return requirements below.

Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return, the product must:

  • Be new and unused
  • Be in its original condition
  • Be returned with its original packaging
  • Not be damaged or altered after delivery
  • Include proof of purchase, such as your order number or receipt

Please contact us before sending your return so we can provide the appropriate instructions.

How to Request a Return

To request a return, please contact us using the customer service information provided on our website.

Please include:

  • Your order number
  • The reason for the return
  • Photos of the item if it is damaged or defective

After reviewing your request, we’ll provide the instructions for returning your item.

Return Shipping

Returns are accepted by mail.

For eligible returns, Elitee provides a free return shipping label. The label can be downloaded and printed for use when sending the package back.

Customers will not be charged for the return shipping label.

Restocking Fees

Elitee does not charge a restocking fee on approved returns.

No restocking fee will be deducted from your refund.

Refunds

Once we receive and inspect your returned item, we’ll review it for approval.

If your return is approved, the refund will be issued to your original payment method.

Please allow up to 10 days for refund processing after the return has been approved. Your bank or payment provider may require additional time before the refunded amount appears in your account.

Exchanges

We accept exchanges for eligible products.

If you would like to exchange an item, please contact us with your order number and details about the product you would like to exchange.

Damaged or Defective Items

If your order arrives damaged or you receive a defective product, please contact us as soon as possible.

Please provide your order number and photos of the item so we can review the issue and help arrange a return or exchange.

If you have any questions about our return, refund, or exchange process, please contact Elitee using the contact information

  • Store Name: Elitee
  • Email: info@elitee.us
  • Phone: +1 319-441-0462
  • Address: 6 W Front St, Apt A4, Red Bank, NJ 07701, United States